RETURNS & REFUNDS

Because Ailani jewelry is custom-made and/or personalized specifically for each customer, all sales are final.

We do not accept returns, exchanges, or refunds simply because a customer changes their mind, no longer wants the item, ordered the wrong size, or does not like the finished product.

Please carefully review your order information before completing your purchase.

WHEN WE WILL MAKE IT RIGHT

Ailani will take responsibility when an error occurs on our end.

Examples include:

• You receive the wrong name or personalization.
• You receive a different item than the one you ordered.
• Your order contains an error that was made by Ailani.
• Your order significantly exceeds the processing timeframe stated on our website without an explanation or resolution.

If we make an error, please contact us as soon as possible so we can review the situation and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, correction, or refund.

DAMAGED ORDERS

If your jewelry arrives damaged, please contact us promptly after delivery and provide clear photographs of the item and packaging so we can review the issue.

We will evaluate the situation and determine the appropriate resolution.

CUSTOMER-ENTERED INFORMATION

Customers are responsible for making sure that all personalization information, including names, spellings, dates, numbers, and other custom details, is correct before submitting an order.

Ailani is not responsible for mistakes resulting from incorrect information submitted by the customer.

If you notice an error in your order, contact us as quickly as possible. We will do our best to assist you if production has not yet begun.

IMPORTANT

By placing an order with Ailani, you acknowledge that your item is custom-made and that all sales are final except when the issue is caused by an error on our end or another circumstance covered by applicable law.