PRIVACY POLICY

Ailani respects your privacy and is committed to protecting the information you provide when shopping with us.

This Privacy Policy explains how information may be collected, used, and protected when you visit or make a purchase through our online store.

INFORMATION WE MAY COLLECT

When you place an order or interact with our store, information may include:

• Your name
• Email address
• Shipping and billing information
• Phone number, if provided
• Order and purchase information
• Customization information submitted for your jewelry
• Information you voluntarily provide when contacting us

Payment information is processed through the payment providers available through our online store. Ailani does not need access to your complete payment-card information to fulfill your order.

HOW INFORMATION MAY BE USED

Information may be used to:

• Process and fulfill orders
• Create and personalize your jewelry
• Ship your order
• Send order confirmations and updates
• Respond to customer-service requests
• Resolve order issues
• Maintain and improve our store
• Prevent fraud or unauthorized transactions
• Comply with applicable legal obligations

INFORMATION SHARING

We may share information when necessary to fulfill your order, including with payment processors, shipping providers, production/manufacturing partners, website providers, or other service providers involved in operating Ailani.

We do not use customer information for purposes unrelated to operating our business except as permitted by applicable law or with your consent when required.

CUSTOM JEWELRY INFORMATION

If you provide photographs, names, dates, or other information for the purpose of creating a personalized item, that information may be shared with the production partners necessary to create your order.

Please only submit information that is necessary to complete your order.

WEBSITE & THIRD-PARTY SERVICES

Our store may use third-party services, including Big Cartel, payment processors, shipping providers, analytics services, and other technology necessary to operate an online store.

Those services may collect or process information according to their own privacy policies.

DATA SECURITY

We take reasonable steps to protect customer information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information. These rights may include requesting access to, correction of, or deletion of certain information, subject to applicable law.

For privacy-related questions or requests, please contact Ailani through the contact information provided on our website.

POLICY UPDATES

Ailani may update this Privacy Policy from time to time as our business, website, or legal requirements change.

Any updated policy will be posted on our website with the updated effective date.